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Privacy Policy

Last Updated: June 28, 2026

This Privacy Policy describes how Surgical Growth Partners ("we", "us", or "our") collects, holds, uses, and discloses your personal information. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to our website visitors, clients, and any individuals who engage with our services, including business development, corporate data analysis, marketing, website design, SEO analysis, professional coaching, and speaking events.

1. The Kinds of Personal Information We Collect

We only collect personal information that is reasonably necessary for, or directly related to, our business functions. This includes:

  • Identity and Contact Information: Your name, email address, phone number, job title, and business or company name when you submit a website query, subscribe to our marketing, register for a speaking event, or engage us for business coaching.

  • Client Business Data: In providing data analysis, marketing strategy, and SEO analysis services, we may process datasets provided directly by our corporate clients. This data is handled strictly in adherence to corporate confidentiality and client-specific agreements.

  • Digital and Technical Identifiers: When you browse our website, we automatically collect your IP address, device identifiers, browser type, operating system, and information on how you interact with our site (via cookies and analytics tools) to optimize our web design and track SEO performance.

2. How We Collect and Hold Personal Information

We collect, hold, use, and disclose your personal information for the following specific business purposes:

  • Service Delivery: To design websites, generate marketing brochures, perform technical SEO audits, and deliver business coaching.

  • Data Analysis & Corporate Strategy: To analyze customer trends, evaluate data performance, and build tailored strategic frameworks for our corporate clients.

  • Communication: To answer customer queries submitted through our website and manage attendee logistics for speaking events.

  • Direct Marketing: To send you newsletters, insights, and promotional updates about our services. We only send marketing materials in compliance with the Privacy Act and the Spam Act 2003 (Cth). You can easily opt out at any time by using the "unsubscribe" link in our emails or by contacting us directly.

  • Automated Systems & Analytics: We utilize software tools to analyze high-level, de-identified website metrics and user behavior to refine our own SEO strategy and online experience. We do not use automated decision-making software in a manner that significantly impacts individual user rights or legal interests.

3. Purposes for Handling Personal Information

We collect personal information in two primary ways:

  1. Direct Collection: Information you knowingly provide to us via online forms, email communications, telephone conversations, or during structured business coaching and strategy sessions.

  2. Automated Collection: Technical and website analytical data gathered automatically as you navigate our digital platforms.

Data Security and Storage: We hold your personal information in secure electronic databases and cloud-based storage infrastructure. We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include strict access controls, secure passwords, data encryption, and regular reviews of our IT service providers.

We securely destroy or de-identify personal information when it is no longer required for our business purposes or legal obligations.

4. Disclosure of Personal Information (Including Overseas)

We do not sell, rent, or trade your personal information. We only disclose personal information to trusted third-party service providers who assist us in operating our business (such as web hosting providers, CRM platforms, email marketing software, and secure cloud storage infrastructure). These third parties are legally bound by strict confidentiality and data protection obligations.

Overseas Disclosure: Because we utilize global cloud infrastructure and industry-standard marketing/analytics tools, your personal information may be transferred to or stored by recipients located outside of Australia. By providing us with your personal information, you consent to this disclosure. These overseas recipients are most commonly located in:

  • The United States (e.g., cloud platforms, data analytics, and CRM software).

5. Anonymity and Pseudonymity

Wherever lawful and practical, you have the option of interacting with us anonymously or using a pseudonym (for example, when making a general, high-level enquiry on our website). However, for us to provide tailored business coaching, data analysis, contractual strategy, or website design services, we will require you to provide verified identity and business details.

6. Accessing and Correcting Your Personal Information

Under the Australian Privacy Principles (APPs 12 and 13), you have a right to access the personal information we hold about you and to request that we correct any errors or inaccuracies.

  • Making a Request: Please contact our Privacy Officer using the contact details below.

  • Timeframe: We will respond to your request within a reasonable period (typically within 30 days).

  • Fees: We do not charge a fee for making a request or for making corrections. If your request for access is complex or requires substantial administrative effort, we may charge a reasonable fee to cover our administrative costs, which we will discuss with you beforehand.

  • Refusals: If we refuse your request for access or correction based on grounds permitted under the Privacy Act, we will provide you with a written notice stating our reasons.

7. Privacy Complaints and Feedback

If you have a complaint about how we have handled your personal information, or if you believe we have breached the Australian Privacy Principles, please contact our Privacy Officer immediately:

  • Attention: Privacy Officer

  • Company Name: Surgical Growth Partners

  • Email Address: admin@surgicalgrowthpartners.com.au

  • Mailing Address: Suite 2024, 365 Lygon Street, Brunswick East VIC 3057 Australia

Please provide full details of your concern. We take all privacy complaints seriously. We will investigate the matter thoroughly and provide you with a comprehensive written response within 30 days, outlining our findings and any remedial actions taken.

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